Refund & Cancellation Policy

This Refund and Cancellation Policy (hereinafter referred to as the “Policy”) governs the refund and cancellation of fee payments made to RISHS International School (hereinafter referred to as the “School”) through the School's website and portal (collectively, the “Portal”). By initiating a payment transaction on the Portal, the user (hereinafter referred to as the “User”) agrees to be bound by this Policy.

1. General Principle

Fees paid to the School are, as a general rule, non-refundable. Such fees are collected in consideration of the educational services rendered, or to be rendered, by the School, and for the administrative and operational expenses incurred in connection therewith.

2. Exceptions

Notwithstanding paragraph 1, refunds may be considered, at the sole discretion of the School and subject to verification, in the following limited circumstances:

• Duplicate payment: where, on account of a technical error, the same fee has been debited from the User's account more than once in respect of a single invoice or charge;
• Unsuccessful transaction with debit: where the User's account has been debited, but the corresponding payment has not been credited to the School and the transaction is confirmed as failed by the payment gateway;
• Excess payment: where, on account of a clerical or technical error, an amount in excess of the sum lawfully payable has been collected; or
• Such other circumstances as the School may, by express written communication, consider appropriate, in accordance with applicable law.

3. Procedure for Refund

A request for refund shall be made, in writing, to the School office, and shall set out the following particulars:

• the full name and admission number of the student;
• the name and mobile number of the parent or legal guardian;
• the transaction reference number and the date of the transaction in respect of which the refund is sought;
• the amount claimed as refund; and
• the grounds on which the refund is sought, accompanied by supporting documents, including a bank statement evidencing the debit.

Requests may be addressed to the contact particulars set out in paragraph 7 of this Policy.

4. Processing Time

Eligible refunds shall ordinarily be processed within seven (7) to ten (10) working days from the date on which the School is satisfied as to the validity of the refund claim. The refund shall be credited only to the original payment instrument or bank account from which the disputed payment was made. The time taken by the User's bank, or by intermediate financial institutions, to reflect the credited amount in the User's account shall not form part of the aforesaid period, and is outside the control of the School.

5. Cancellation

Once a payment transaction has been successfully completed on the Portal, the User shall not have the right to cancel such transaction unilaterally. A transaction that is in the nature of a duplicate or erroneous payment, as described in paragraph 2, may be reversed subject to the procedure set out in paragraph 3.

6. Services Not Refundable

Without prejudice to the generality of paragraph 1, the following shall not, in ordinary circumstances, be refundable:

• the application fee;
• the admission fee and advance, once the admission has been confirmed;
• such fees as may have been utilised in the rendering of services already provided; and
• fees in respect of any period during which the student has been enrolled with the School, whether or not the student has attended classes during such period.

7. Contact

Requests under this Policy, and queries concerning the same, may be addressed to:

8. Amendment

The School reserves the right to amend this Policy from time to time. The revised Policy shall take effect upon publication on the Portal, and shall apply to all payment transactions initiated thereafter.